Refund Policy
Last updated: October 5, 2026
EasyMailVerify sells one-time packages of verification credits. Credits never expire, and there is no subscription to cancel. This policy explains when you can get your money back.
14-day refund for unused credits
- If none of the credits from a purchase have been used, you can request a full refund within 14 days of the purchase date.
- Purchases whose credits have been partly or fully used are not refundable, except where the law where you live requires otherwise.
- Unknown verification results never use credits, so they don’t count as used credits.
How to request a refund
- Email info@easymailverify.com from the email address on your account, with your order number from the receipt.
- Approved refunds go back to the original payment method. Your bank may take a few business days to show it.
- When a refund is approved, the refunded credits are removed from your balance.
Who processes payments and refunds
- Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
- Your receipt from Paddle includes a link to manage your order and contact Paddle about it.
Your legal rights
- This policy doesn’t affect any rights you have under the consumer law of the country where you live.
Contact
- Forge Stride, Cornell Drive, Wilmington, DE, United States
- info@easymailverify.com